Unfortunately, my BMW broke down on me while driving from Phoenix, AZ to Steamboat Springs... in Grand Junction, CO... last weekend on a Friday night at 10:00 PM! Lousy timing. Every warning and indicator light was going off, and I'm sitting there with a car that is loaded with ski gear, baggage and my two boys. What to do? So, I called Ray. Believe it or not, he called me back within 10 minutes (at 10:00 on a Friday night!!!), and walked through an over-the-phone diagnosis to conclude that my alternator was overcharging. It was clear that the car wasn't going to continue on with us on that trip, so he pulled out his computer and found me a mechanic from a network list of reputable and certified shops. Over the course of the next five days, he was also willing to take my calls and validate what the Grand Junction mechanic was telling me.
Once again, Ray demonstrates customer service that is above and beyond what anyone might otherwise reasonably expect. Thanks again Ray